About the company:
Company Name: IBM
Job Role: Technical Support Representative
Eligibility: Bachelor's Degree
Experience: 0 - 1 yrs
Company Website: www.ibm.com
Location: Gurgaon
Job Description:
Role:
* You will be involved in solving technical query amp; Trouble shooting.
* Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
* Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility:
* You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
* Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
* Assist in End to End Problem, Change and Incident Management .
More Details amp; Apply
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Company Name: IBM
Job Role: Technical Support Representative
Eligibility: Bachelor's Degree
Experience: 0 - 1 yrs
Company Website: www.ibm.com
Location: Gurgaon
Job Description:
Role:
* You will be involved in solving technical query amp; Trouble shooting.
* Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
* Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility:
* You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
* Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
* Assist in End to End Problem, Change and Incident Management .
