About the company:
Company Name: HP
Job Role: Avaya Data Networking
Eligibility: BE/MCA
Experience: 0 - 3 yrs
Company Website: www.hp.com
Location: Bangalore
Job Description:
Roles amp; Responsibilities:
We are in a multi-year journey to turn HP around, and we have put in place a plan to restore HP to growth. We know where we need to go, and we're making progress.We continue to drive product innovation in our core markets, with a focus on cloud, security, and big data. We see big opportunities ahead, and we are well positioned to take advantage of these opportunities with our remarkable set of assets and strengths. We have the people, the plan, and the foundation in place to help us succeed on the next phase of the journey.”
Company Name: HP
Job Role: Avaya Data Networking
Eligibility: BE/MCA
Experience: 0 - 3 yrs
Company Website: www.hp.com
Location: Bangalore
Job Description:
Roles amp; Responsibilities:
* Responsible to Provide Tier-1/2 level Support for Avaya Data Networking Products.
* An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
* Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support.
* Analyzes alarms, symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues.
* Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required.
* Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
