About the company:
Company Name : Accenture
Job Designation : Service Desk Agent
Qualification : B.E/ B.Tech/ MCA
Location : Gurgaon
Company Website: www.accenture.com
Experience Required : 0 – 2 yrs
CTC Offered: Best in Market
Job Description:
* Provide excellent chat and email support to resolve user problems with their Google accounts
* Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
* Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
* Follow strict guidelines and procedures
* Ability to follow the direction of management and receive coaching and provide customer feedback
* Ability and willingness to quickly complete large volumes of work with high quality
* Extreme low tolerance for errors
* All other tasks as assigned
* At least 6 months to 2 years’ experience in a customer service role on Email/Chat channels
* Risk Management and Fraud Investigations background an advantage
* Demonstrated capacity for critical thinking, analysis and troubleshooting
* Attention to detail with the ability to complete a large volume of work quickly and independently.
More Details amp; Apply: http://goo.gl/EQp4v1
Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.
Job Designation : Service Desk Agent
Qualification : B.E/ B.Tech/ MCA
Location : Gurgaon
Company Website: www.accenture.com
Experience Required : 0 – 2 yrs
CTC Offered: Best in Market
Job Description:
* Provide excellent chat and email support to resolve user problems with their Google accounts
* Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
* Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
* Follow strict guidelines and procedures
* Ability to follow the direction of management and receive coaching and provide customer feedback
* Ability and willingness to quickly complete large volumes of work with high quality
* Extreme low tolerance for errors
* All other tasks as assigned
* At least 6 months to 2 years’ experience in a customer service role on Email/Chat channels
* Risk Management and Fraud Investigations background an advantage
* Demonstrated capacity for critical thinking, analysis and troubleshooting
* Attention to detail with the ability to complete a large volume of work quickly and independently.
More Details amp; Apply: http://goo.gl/EQp4v1
